Top BPO Outsourcing Companies in 2025: Comparison Guide to Leading Providers

Major Takeaways: BPO Outsourcing

What Is BPO Outsourcing and Why Is It Growing?

• Business process outsourcing (BPO) refers to contracting external experts for core or non-core business tasks. The global BPO market is projected to surpass $525 billion by 2030, driven by demand for cost savings, specialization, and operational agility.
  

How Are Companies Benefiting from BPO Services?

• BPO helps reduce costs by up to 70%, improves efficiency, and gives access to specialized talent. Businesses outsource tasks like IT support, payroll, procurement, and sales development to boost performance and scalability.
  

Can Small Businesses Use BPO Effectively?

• Absolutely. Over 37% of small businesses currently outsource at least one process. BPO allows them to tap into enterprise-level talent and tech without the expense of full-time hires—ideal for lean teams looking to scale.
  

What Are the Top Services Outsourced in 2025?

• Common outsourced services include customer support, IT, HR, accounting, sales, and indirect procurement. Sales and marketing BPO is on the rise, especially among B2B companies needing outbound support.
  

Which BPO Providers Stand Out in 2025?

• Leading BPO outsourcing companies include Martal Group (sales), Connext (staffing), SupportYourApp (tech support), and Beltrees (procurement). Each offers unique advantages based on your business size and function.
  

How Do You Choose the Right BPO Company?

• Evaluate providers based on experience, pricing, compliance, scalability, and alignment with your goals. High-performing BPOs act as strategic partners, not just vendors—bringing tech, talent, and measurable results.
  

What’s New in BPO for 2025?

• 2025 BPO providers are leveraging AI, automation, and intent data to enhance service delivery. There’s also a shift toward nearshore and hybrid models for better cultural alignment and real-time collaboration.

Introduction

Business Process Outsourcing (BPO) – the practice of contracting out specific business functions to external experts – has become a mainstream strategy for companies seeking efficiency and growth. 

In fact, this market is on track for steady growth, with a 3.39% annual rate leading to a US$491.15B market by 2030 (9). From Fortune 500 enterprises to startups, organizations are leveraging BPO providers to handle everything from customer support to accounting. 

Even small business outsourcing is on the rise – over one-third of small businesses outsource at least one business process, and 52% plan to outsource more in the near future (1). Clearly, “outsourcing for small businesses” and large firms alike is no longer just about cost-cutting; it’s a strategic move to access specialized talent and scalable solutions.

But with so many BPO outsourcing companies in the market, how do you choose the right partner? This guide will inform (not just list) by breaking down what BPO entails, its benefits, the types of services you can outsource (including niche areas like indirect procurement), and a curated comparison of top sales outsourcing companies and BPO providers to consider in 2025. We’ll also address common outsourcing questions to help you make an informed decision. Let’s dive in.

What Is BPO (Business Process Outsourcing)?

The BPO market is expected to grow at 3.39% CAGR from 2025–2030 and could reach US$491.15 billion by 2030.

Reference Source: Statista

BPO, or business process outsourcing, means entrusting a specific business operation or process to an external service provider. In other words, a company hires a third-party firm to handle tasks that could otherwise be done in-house. These processes can be front-office (customer-facing) or back-office (internal support) in nature. For example, using a call center service to handle customer inquiries, or hiring an outside firm to manage payroll processing are both classic cases of BPO.

Key points that define what BPO business process outsourcing is include:

• Focus on Specific Processes: Companies typically outsource non-core or repetitive tasks so they can focus on their core competencies. Common outsourced SDR processes include customer service, data entry, IT support, accounting, and human resources.
  
• External Expertise: BPO providers are specialized in their domain. They bring expertise, tools, and efficiencies that might be costly or impractical to develop internally.
  
• Contractual Agreement: BPO engagements are governed by contracts with defined service level agreements (SLAs) ensuring performance metrics, quality standards, confidentiality, etc., are met.
  

The business process outsourcing BPO model has evolved over decades. Initially, it often referred to outsourcing outbound call centers and manufacturing offshore. Today, it spans a wide range of services and isn’t limited by geography – you can outsource locally, nearshore (to a nearby country), or offshore (to a distant country) depending on your needs. This flexibility is part of why the BPO industry has exploded to hundreds of billions of dollars globally.

Importantly, BPO is not just for big corporations. Even startups and mid-sized firms engage BPO companies to tap expertise on-demand. Essentially, an outsourced BPO provider becomes an extension of your company, handling specific operations externally but aligning with your business goals and processes.

Why Use BPO Outsourcing? Key Benefits and Stats

On average, companies save $92,180 per year by outsourcing sales instead of building an in-house team.

Reference Source: Martal Group

Why do organizations opt for BPO business outsourcing instead of keeping everything in-house? The driving motivations usually boil down to these core benefits:

• Cost Savings: Outsourcing can dramatically reduce expenses. By relocating processes to a specialized firm (often in regions with lower labor costs), companies save on salaries, benefits, overhead, and training. According to Forbes, companies can save up to 70% on operational costs by outsourcing IT and similar functions (5). In the U.S., 59% of businesses outsource to cut costs and focus on core tasks (4). For example, instead of hiring a full in-house customer support team, outsourcing to a call center can be far more cost-effective (including “soft” cost savings like not needing extra office space or equipment).
  
• Access to Specialized Skills: BPO gives you immediate access to experienced talent and technology that might take years to build internally. Need certified accountants, procurement experts, or seasoned sales reps? A good BPO firm already has them. This is especially valuable for complex tasks or rapidly evolving areas like digital marketing, compliance, or AI-driven analytics. Outsourced BPO processes often benefit from providers’ investments in top-tier tools and training that individual companies couldn’t afford alone. For instance, a small business could outsource lead generation to a firm that has advanced AI-driven outbound prospecting software and skilled SDRs, gaining capabilities it otherwise wouldn’t have.
  
• Increased Efficiency & Productivity: 57% of businesses outsource work to boost productivity and efficiency (4). BPO providers focus on specific tasks and refine them continuously, often achieving higher throughput and accuracy. They also operate in optimized environments (think streamlined workflows, automation, 24/7 shifts if needed) that would be hard to replicate in-house. The result is faster turnaround times and improved process outcomes. One study found companies using professional employer organizations (PEOs, a form of HR outsourcing) saw 27% lower HR costs on average, alongside efficiency gains (1).
  
• Scalability and Flexibility: Outsourcing allows you to scale operations up or down quickly. Need 5 extra customer support agents or AI sales agents for the holiday rush? Or want to launch a new sales campaign in Europe for six months? With BPO, you can do that without permanent hiring or layoffs. Providers can adjust team size, skillsets, and service levels in response to your business cycle. This agility is crucial in fast-moving markets. For example, outsourcing can help a company respond to a sudden surge in demand by instantly tapping a larger team at the BPO firm – something that might otherwise take months of recruiting. Outsourced business processes are essentially on-demand resources.
  
• Focus on Core Business: By handing off routine or support functions to an external partner, your internal team can concentrate on strategic, revenue-generating activities. CEOs often cite this as the top benefit: outsourcing frees up bandwidth to innovate and serve customers better. It’s no surprise that increasing efficiency (24%) and accessing expertise (18%) are key reasons small businesses outsource, aside from cost (1). In short, BPO can relieve your team of busywork or highly technical chores that distract from core missions.
  
• Global Coverage & Continuity: Many BPO companies operate across multiple time zones, offering 24/7 coverage or follow-the-sun workflows. This is a boon for functions like IT helpdesks or customer service, ensuring someone is always on the clock. It also adds redundancy – if one location faces an outage or disaster, work can shift to another, improving business continuity for the client. During the COVID-19 pandemic, for instance, businesses with outsourced support centers could rely on their vendors’ distributed teams to keep critical services running.
  

On the flip side, it’s worth noting that outsourcing isn’t a magic wand – success requires choosing a reputable partner and managing the relationship well. Potential drawbacks (if not mitigated) include loss of direct control, data security concerns, or quality issues. We’ll address those risks in the FAQ section (“What are the risks of BPO outsourcing?”). But with proper due diligence, the benefits of BPO outsourcing often far outweigh the downsides, which is why most large organizations and a growing number of smaller ones incorporate outsourcing in their strategy.

Common BPO Services and Examples

Outsourced SDRs are gaining popularity as an alternative to hiring in-house. They ramp 3x faster than new hires and can save businesses up to 65%.

Reference Source: Martal Group

Business process outsourcing services span almost every corporate function you can think of. Here are some of the most common types of BPO services and processes companies outsource, along with examples of what they entail:

• Customer Service & Call Centers: Perhaps the most classic BPO example. Companies outsource call center operations to handle customer inquiries, tech support, telemarketing, and more. This can involve large teams of agents using phone, email, live chat, and social media to support customers. Outsourcing customer service can improve response times and provide multilingual support without companies having to staff call centers 24/7 themselves. 

There are different types of call centers. For example, a telecom company might outsource its technical support hotline to a specialist firm to ensure round-the-clock service quality.

• Human Resources (HR) & Payroll: HR tasks like recruiting, benefits administration, payroll processing, and compliance are commonly outsourced, either piecemeal or end-to-end (sometimes via PEOs or HR BPO firms). This ensures these sensitive tasks are handled accurately and in compliance with ever-changing regulations. Small and medium businesses especially turn to HR outsourcing to manage payroll and benefits cost-effectively – studies show 15% of small organizations fully outsource payroll, more than larger firms (1). Example: A 50-person company might use an outsourced payroll service to run paychecks, tax withholdings, and reports, rather than employ a full-time payroll specialist.
  
• Finance & Accounting: Outsourced accounting services cover bookkeeping, accounts payable/receivable, financial reporting, tax preparation, and even CFO-level advisory. External accounting BPO providers can often process transactions faster and ensure stronger internal controls. Many firms also outsource financial processes like invoice processing or expense management to offshore teams. For instance, a manufacturing company could outsource its entire accounts payable processing (receiving invoices, verifying them, issuing payments) to a BPO center in a lower-cost country, thus saving significantly on transactional accounting costs.
  
• IT Services & Tech Support: IT outsourcing is actually even larger than pure BPO in market size. It includes outsourcing of software development, infrastructure management, technical support desks, cybersecurity monitoring, and cloud operations. Delegating these to specialized IT service providers can bring in cutting-edge expertise and 24/7 operations. A common model is hiring an external managed IT services firm to monitor and manage your networks and servers remotely. Another example: A software company might outsource its Tier-1 application support to an offshore team that can handle basic troubleshooting, freeing its in-house engineers to focus on core development.
  
• Sales & Marketing: Increasingly, companies outsource parts of their sales process – such as lead generation, appointment setting, digital marketing campaigns, or even full sales and marketing outsourcing – to agencies that specialize in those areas. Outsourced sales development representatives (SDRs) can prospect and qualify leads, delivering ready opportunities to the in-house sales team. For example, our company Martal Group provides outsourced sales teams that act as a fractional extension of a client’s sales department. Similarly, businesses outsource marketing functions like SEO content creation, social media management, or PPC campaign management to marketing BPO firms or demand generation agencies. By doing so, they gain access to creative and analytical talent without hiring a full marketing department. (We’ll explore outsourcing sales for small business further when discussing Martal and similar providers in the comparison list.)
  
• Procurement & Supply Chain: Procurement outsourcing – especially indirect procurement BPO outsourcing – is a niche but growing area. Indirect procurement refers to purchasing goods and services not directly part of a company’s end product (e.g. office supplies, software licenses, facilities services). Companies often outsource this function to specialist BPO firms that can aggregate purchasing power and negotiate better deals with vendors. Procurement BPO outsourcing providers handle vendor sourcing, contract negotiations, spend analysis, and purchase order management on behalf of clients. This can yield significant cost savings and process improvements. In fact, the procurement outsourcing market is projected to reach nearly $18 billion by 2030, as businesses seek experts to manage their spend strategically (7). Example: A global retailer might outsource its indirect procurement of IT equipment and travel services to a BPO firm, which in turn standardizes procurement processes and leverages bulk pricing from suppliers, saving the retailer millions annually.
  
• Data Entry & Administration: Routine data processing tasks – entering data from forms, content moderation, transcription, data cleansing – are commonly outsourced to BPO providers. These tasks, while critical, are time-consuming and don’t typically require onshore teams to perform. By outsourcing them, companies can ensure high-volume data work gets done quickly and accurately. For instance, a hospital might outsource medical transcription (converting doctor voice notes to text) to an offshore BPO team of transcriptionists. Or an e-commerce company might outsource data entry for product catalog updates to free its staff for higher-level work. BPO firms often introduce automation to these processes as well, improving efficiency further.
  
• Research & Analytics: Some businesses outsource research tasks, market analysis, data analytics, and reporting to external firms. This might include anything from lead research (building lists of prospective clients) to financial analysis or business intelligence gathering. KPO (Knowledge Process Outsourcing) is a related term where higher-skilled analytical work is outsourced, such as legal research, R&D, or financial modeling. For example, an investment firm might outsource part of its financial research to an overseas team of chartered analysts who prepare valuation models overnight due to time zone differences.
  

These are just a few categories – the list goes on (logistics management, content creation, legal process outsourcing, healthcare billing, etc.). The takeaway is that BPO services cover any process that can be defined, measured, and transferred to an external team. If there’s a repetitive or expertise-driven task draining your internal resources, chances are there’s a BPO provider out there who specializes in it.

One important consideration: data security and quality control should be maintained in any outsourced service. Reputable BPO companies invest heavily in compliance (e.g. GDPR, HIPAA if healthcare, ISO certifications) and quality management to ensure the work meets standards. When evaluating potential vendors, it’s critical to assess their track record and safeguards, especially for sensitive processes like finance or customer data handling.

BPO Outsourcing for Small Businesses

Over 37% of small businesses outsource at least one business function.

Reference Source: Exploding Topics

You might be thinking: “This sounds great for large enterprises, but what about outsourcing for small businesses? Can a small or mid-sized company really benefit from BPO?” The answer today is a resounding yes. In fact, outsourcing can be a game-changer for smaller organizations that have big ambitions but limited resources.

Consider these points and stats regarding outsourcing lead generation for small businesses:

• Widespread Adoption by SMEs: As mentioned, over 37% of small businesses outsource at least one business process (1), and that number is growing. Small companies often start outsourcing with functions like accounting or IT support. Clutch surveys found the most commonly outsourced services among small businesses are accounting (37% of SMEs outsource it) and IT services (37%), followed by digital marketing (34%) (1). This shows that even lean organizations recognize when it’s more efficient to let an outside expert handle a task. Notably, more than half of small firms in one poll said they planned to outsource additional processes in the near future, indicating rising comfort with the model (1).
  
• Cost-Effectiveness for Tight Budgets: Small businesses operate with limited budgets and staff. BPO can provide experienced personnel at a fraction of the cost of hiring full-time in-house. For example, instead of hiring a full HR department, a 50-person company might outsource HR and payroll to a provider for a flat monthly fee that’s far less than even one full-time salary. Similarly, outsourcing customer support or admin tasks can free up small business owners and their core team to focus on strategy and sales. It’s often said that “outsourcing is scaling without the burden” – you can grow your capabilities without exponentially growing headcount. Given that 29% of very small businesses (<50 employees) outsource some work, and this jumps to 66% for slightly larger SMEs (50-500 employees) (4), it’s clear that as businesses grow, outsourcing becomes an attractive lever to extend their reach cost-effectively.
  
• Access to Expertise You Can’t Hire In-House: A small company might not be able to afford, say, a full-time CFO, a certified IT security specialist, or a team of trained sales development representatives. But through outsourcing, they can “rent” this expertise as needed. This levels the playing field with larger competitors. For example, outsourcing inside sales for small business needs is increasingly popular among startups in the B2B space – rather than hiring and training a team of SDRs from scratch, they partner with an agency (like Martal Group) that provides a ready-made sales team with playbooks and tools. The small business then gets enterprise-grade sales outreach without the typical time and cost required to build it internally. As another example, a local retailer could outsource e-commerce website support to ensure their online customers get 24/7 chat help, something the small retailer couldn’t staff alone.
  
• Focus and Flexibility: For entrepreneurs and small teams, time is the most precious resource. Outsourcing non-core tasks (be it bookkeeping, social media posting, or outbound lead generation) gives back hours in the day. It allows small business owners to focus on strategic growth activities – developing products, closing deals, serving key customers – instead of being bogged down in routine work. Additionally, small businesses can use BPO on a flexible basis. Need a short-term boost? Outsource for a few months. Not sure if you have consistent workload? Many BPO providers offer month-to-month or project-based contracts ideal for SMEs. This flexibility means you’re not locked into expenses if your needs change. As one UpCity survey found, the biggest challenge for small businesses outsourcing was cost (23% cited high costs) (1), but modern outsourcing models are becoming more flexible and affordable, addressing that concern with scalable packages.
  
• Improved Efficiency and Competitiveness: By outsourcing, small businesses can often improve the quality and efficiency of the function beyond what they could achieve internally. A specialized provider likely has better processes and technology. For instance, a small ecommerce company outsourcing fulfillment to a 3PL (third-party logistics) can offer 2-day shipping nationwide – matching big players – which they couldn’t do managing shipping themselves. Likewise, a small B2B firm outsourcing lead generation and appointment setting can get a steady flow of sales meetings that their in-house team would struggle to generate alone. In essence, outsourcing lets small companies punch above their weight. It’s no wonder that small business owners cite increased efficiency (24%) and access to skills (18%) as key reasons for outsourcing (1) – it makes them more competitive.
  

Bottom line: Small businesses absolutely can benefit from BPO, as long as they choose their partners wisely. Start by identifying the processes that drain your time or require skills you don’t have. Do the math on what it costs you to handle it internally (in time, errors, or missed opportunities) versus an outsourcing fee. In many cases, you’ll find outsourcing is not only affordable, but actually ROI-positive when you consider the value of your freed-up time and the superior outcomes a specialist can deliver.

For example, at Martal we’ve seen tech startup clients who outsourced their lead generation and saw their sales pipeline grow 3X faster, while cutting the cost per lead by up to 65% compared to DIY efforts (10). That kind of impact can be transformative for a small business.

To get started, small businesses should begin with a clear goal (e.g. “I want to outsource bookkeeping to save 10 hours a week and reduce accounting errors”) and then evaluate a few providers for fit. Look for BPO firms that have experience with small clients, offer flexible pricing (maybe month-to-month or pilot projects), and have strong client references. We’ll cover some provider options in the next section.

Top BPO Outsourcing Companies in 2025 (Comparison List)

66% of US businesses outsource at least one least one business function.

Reference Source: DemandSage

When it comes to choosing a BPO provider, one size does not fit all. The “best” partner depends on your specific needs – whether you’re looking to outsource sales, customer support, procurement, IT, or a mix of processes. Below, we’ve compiled a list of leading business process outsourcing companies to watch in 2025. This list includes a mix of well-established players and lesser-known BPO providers that excel in particular niches. We’ve placed Martal Group at the top given its strengths in sales outsourcing, and included others in no particular order thereafter. Each summary highlights what the company does and why it stands out.

To make the comparison easier, here’s a quick table summarizing these top providers and their key focus areas:

Now let’s explore each of these providers in a bit more detail:

Martal Group – Sales Outsourcing Specialists for Tech Companies

Martal Group is a Canada-based B2B lead generation and sales outsourcing company that acts as a fractional sales team for its clients. We (Martal) have over a decade of experience helping tech startups and B2B companies accelerate their sales pipelines by providing “Sales Executives on Demand.” 

In practice, Martal assembles a dedicated team of Sales Development Reps (SDRs) and account executives who prospect, qualify leads, and set appointments on behalf of the client – essentially owning the top-of-funnel sales process.

Why Martal stands out: We combine human expertise with an AI-powered sales platform to run highly targeted outbound campaigns (cold email, LinkedIn outreach, and calling as needed). 

Our team excels at finding and engaging the right prospects at the right time, leveraging intent data and account-based marketing tactics instead of brute-force volume. This data-driven approach yields higher-quality, sales ready leads and better conversion rates. Martal is also known for its flexibility and quick results – clients can scale their sales outreach 3× faster without having to hire internally.

We are proud of our track record: Martal has served over 2,000 B2B brands worldwide and earned industry accolades (e.g. Clutch Top B2B Provider awards). With a 90%+ client satisfaction rate and 4.8/5 average review rating on Clutch (2). 

Martal is a trusted partner for companies looking to outsource sales and marketing pipeline activities. Our services typically include lead research, personalized outreach, appointment setting services, and even sales training for client teams (via Martal Academy).

Who should consider Martal? Any B2B company (from SaaS to manufacturing) aiming to boost lead generation or enter new markets quickly. We particularly shine in the tech sector, where clients often need to reach CIOs, IT directors, or other hard-to-crack prospects – our team’s experience across 50+ industries helps in crafting messages that resonate. By outsourcing to Martal, clients skip the struggle of building an outbound SDR team and start engaging vetted sales leads within weeks.

(Important: We position ourselves as an extension of your team, not a replace-and-forget vendor. That means transparency, regular strategy calls, and aligning our outreach closely with your value proposition. This collaborative approach is frequently praised by our clients in reviews.) 

We broke down the numbers: hiring in-house vs. outsourcing to a sales agency like Martal Group. The result? Companies typically save $92,180 annually (10).

Want to see your potential savings? Use our ROI calculator or schedule a call for a free estimate and sales consultation.

Connext Global Solutions 

Connext is a U.S.-based BPO provider that helps companies build custom offshore teams in the Philippines (and other locations like Colombia and Mexico). 

Founded in 2014, Connext has grown as a top-rated partner for organizations that need to expand their workforce quickly and cost-effectively without setting up their own foreign subsidiaries. 

Key services: 

Connext covers a wide array of back-office and professional roles – from healthcare support (medical billing, patient scheduling), to finance & accounting (AP/AR, bookkeeping, CPA services), customer service agents, IT support, and even marketing or creative roles. They emphasize quality staffing, claiming to target the top 1% of global talent in their hiring (8). Every client team is supported by Connext’s management to ensure performance and integration with the client’s processes.

Ideal For: Unlike traditional BPO where staff may serve multiple clients, Connext builds dedicated teams – meaning your offshore personnel are essentially an extension of your staff, embedded in your workflows and tools. 

It is ideal for mid-sized companies or even larger enterprises that want the benefits of an offshore captive center without the setup hassle. 

Outsource Consultants 

Outsource Consultants is not a BPO provider per se, but a BPO matchmaking service specializing in the call center industry. Essentially, they are an advisory firm that helps companies find the perfect-fit call center outsourcing partner based on the company’s requirements. And the best part: their consulting service is free to the client (they earn commissions from the call centers).

If you’ve never outsourced a call center, the market can be overwhelming – domestic vs offshore, generalists vs specialists, pricing models, etc. 

Outsource Consultants simplifies this by using their knowledge of hundreds of vetted call center BPOs worldwide. They’ll gather your needs (e.g., “I need a 24/7 bilingual customer support team for e-commerce, about 20 agents, in Latin America”), then recommend a shortlist of the best candidates, complete with pros/cons and pricing. They “excel in call center outsourcing” and improving customer experience through tailored solutions.

Ideal for: With their consultative approach, Outsource Consultants ensures you get a top-tier provider that matches your size, industry, technology needs, and culture. If you need to outsource or switch your call center, engaging them as a first step could ensure you make the right choice.

Beltrees Consulting – Procurement and Supply Chain Outsourcing

Beltrees Consulting is a BPO and consulting firm that focuses on procurement, supply chain management, and transition planning. This provider is all about helping companies optimize and outsource their operational procurement processes. Beltrees can step in to manage your purchasing of goods/services, supplier relationships, and even help during transitions (e.g., when moving to a new outsourcing arrangement or scaling operations).

What makes Beltrees notable is its specialization in procurement BPO – not many outsourcing companies emphasize this. They offer tailored solutions in areas like strategic sourcing, procurement contract negotiation, and vendor management. They can also serve as advisors if you’re negotiating deals with other outsourcing partners, ensuring you get favorable terms (an interesting service if you’re new to outsourcing contracts).

Ideal for: If your company spends a significant amount on indirect goods/services or you feel your procurement processes are inefficient, Beltrees brings the expertise to cut costs and streamline operations. 

It is suited for mid-sized enterprises undergoing rapid growth, or any organization without a strong procurement department. 

SupportYourApp – Tech Customer Support for Startups and SaaS

SupportYourApp is a global provider of omnichannel customer support, originally founded in Ukraine, that caters especially to tech companies, SaaS providers, and startups. 

They have multilingual support capabilities (handy if you have users around the world), and they emphasize quality over quantity – hiring well-educated agents and using technology to assist them. 

SupportYourApp’s agents can handle technical support as well, making them suitable for software companies that need their support staff to understand the product deeply. 

They also provide dedicated account managers and integrate with popular support platforms (like Zendesk, Intercom, etc.) seamlessly. Essentially, they aim to plug into your existing customer support setup and then elevate it with their trained team.

Ideal for: Small to mid-sized tech companies whose user base is growing faster than the support team. It is best for companies that consider customer support an extension of their product experience and want an outsourcing partner who will act as a supporter of their end-users.

Unity Communications – BPO for SMBs with a White-Glove Touch

Unity Communications is a U.S.-based international BPO that helps startups and SMBs outsource with confidence. Founded in 2009 and headquartered in Arizona, Unity has delivery centers in the U.S., Philippines, Costa Rica, Dominican Republic and more (3). They have a mantra of providing “white glove” service – meaning very hands-on support to onboard and manage outsourcing for clients new to it.

Services offered: Unity covers a broad range, including customer service outsourcing, back-office support (data entry, order processing), E-commerce support (managing online store operations, customer inquiries), tech support, virtual assistant services, and even some IT and creative services. They often start by augmenting a small team for a client – for instance, providing 3-5 agents to handle live chat and email support, or a couple of bookkeepers to assist with accounting – and can scale from there. Because they focus on smaller clients, they’re used to dealing with volumes and needs that giant BPOs might consider too small, and they tailor their approach accordingly.

Ideal for: Small to mid businesses that want to outsource customer support or administrative tasks but are wary of being a small fish at a big BPO. They bring the scale and expertise of a larger BPO but maintain a personal touch. 

Accenture – Global End-to-End Outsourcing

Accenture offers services across multiple industries and functions. From managing entire finance departments to running customer acquisition campaigns, Accenture does it all. They have delivery centers in over 50 countries and leverage a mix of automation, AI, and deep process expertise to transform operations for their clients.

Scope of services: 

Accenture’s BPO services cover areas like Finance & Accounting outsourcing, Human Resources (they even coined “Business Process Services” for HR), Procurement outsourcing, Supply Chain, Marketing operations, Customer Experience management, and Mortgage processing. 

They often bundle BPO with consulting and IT; for example, they might first consult on improving your process, then also take over operating it. 

Accenture is also integrates AI chatbots, RPA (robotic process automation), and data analytics to optimize the processes they manage.

Ideal for: For large enterprises or organizations undergoing digital transformation that need a provider that can handle complex, large-scale operations and continuously improve them. 

However, Accenture is not typically suited for small companies – their sweet spot is medium to large enterprises with significant outsourcing needs (often multi-process, multi-country deals). Their solutions are holistic, often integrating with or overhauling the client’s IT systems as well. 

Remote Employee 

Remote Employee is a relatively newer entrant focusing on what could be called “staff leasing” or remote staffing solutions for businesses. Western-owned and operated, 

Remote Employee’s mission is to give any size business easy access to global talent to reduce costs and scale faster (6). Essentially, they handle finding, recruiting, and employing remote staff (often from talent-rich, lower-cost regions like Latin America, Eastern Europe, Asia) and assign them to work for your company.

What they do: 

If you need one or more remote workers – say a virtual assistant, a data analyst, a digital marketer, or even a remote executive assistant – Remote Employee will source candidates, present you with options, and once you choose, those workers become your dedicated team members but are on Remote Employee’s payroll. 

They also handle all the HR, compliance, and provide the infrastructure for the remote staff (office space if needed, IT equipment, etc.). You just pay a fee (usually monthly per employee or a markup on salary) and get the output, without the headache of international hiring.

Ideal for:  Companies that want to add personnel in any back-office or support role quickly and affordably, and you’re not particular about having them in-office. It’s part of the broader trend of remote and distributed teams, which 2025 has only made more common and accepted.

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The above list provides a snapshot of leading BPO providers across different categories. Martal Group, leads for sales outsourcing, whereas others like SupportYourApp excel in support, Beltrees in procurement, and so on. When evaluating any BPO company, keep in mind factors like their experience in your industry, cultural fit, scalability, technology use, and client feedback. 

Conclusion: Transforming Your Business with the Right BPO Partner

In this guide, we’ve seen that business process outsourcing is far more than a cost-cutting tactic – it’s a strategic tool that can unlock growth, efficiency, and innovation when used wisely. By offloading non-core tasks to specialized providers, companies of all sizes free up internal resources to focus on what really matters: developing great products, serving customers, and outpacing the competition.

Whether it’s a small business outsourcing its bookkeeping to save precious hours each week, or a global enterprise partnering with a top outsourcing firm to streamline operations across continents, the benefits are clear. With the right BPO partner, you gain access to world-class talent and technology, often at a fraction of the in-house cost. You also gain flexibility – the ability to scale teams up or down as needed, and to respond quickly to market changes without being bogged down in operational details.

However, realizing these benefits hinges on choosing and managing your outsourcing partner effectively. It’s crucial to do your homework: assess potential vendors’ expertise, security, culture fit, and track record. Treat the relationship as a partnership – maintain open communication, set clear performance metrics, and integrate the external team into your workflow and values. When outsourcing is done right, your customers shouldn’t even notice (except perhaps through better service); it will feel like a natural extension of your company.

At Martal Group, we understand both the promise and concerns of outsourcing, especially for critical functions like sales. We’ve built our services to address those needs – offering on-demand sales teams that work hand-in-hand with our clients, using transparent processes and regular reporting. 

Our omnichannel approach (combining email, LinkedIn, and calls) and proprietary AI tools have consistently delivered ROI-driven results for clients. 

From outsourced sales for startups to Fortune 500 firms. We know that outsourcing your sales pipeline can sound risky, but our decade-plus of experience shows that with the right approach, it can be a game-changer – filling your calendar with qualified meetings while your in-house team focuses on closing deals.

If you’re considering supercharging your lead generation or any part of your go-to-market strategy, we invite you to get in touch with us. We’ll assess your needs and give an honest outlook on how outsourcing could help – including a customized ROI projection. 

Our goal isn’t to replace your team, but to amplify your sales efforts and help you achieve results that might not be possible alone. With Martal’s tiered packages, you get a full outbound engine (cold calling, emailing, LinkedIn outreach – all integrated) working for you, supported by our AI-driven platform and a team of seasoned sales pros. It’s a scalable solution that can grow with you; as you’ve seen in this article, scalability is one of outsourcing’s greatest strengths.

In closing, as you evaluate the top BPO outsourcing companies and reflect on your business challenges, remember that outsourcing is ultimately about outcomes. The right provider will not only execute tasks but also contribute ideas, improvements, and efficiencies that drive your business forward. Whether it’s reducing your operational costs, accelerating your sales, or delighting your customers with better support, the power of a great outsourcing partnership is transformative.

Ready to explore the possibilities? The leading providers we’ve discussed are just a starting point. We encourage you to reach out, ask questions, and pilot a project. You’ll likely be pleasantly surprised at how much a skilled external team can accomplish for you. And if you choose to partner with Martal Group for your sales outsourcing needs, we’ll bring the same dedication and expertise that have made us a top-rated agency in our field. Let’s unlock growth together – with outsourcing as a strategic advantage for your business.

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References

1. Exploding Topics
2. Clutch (Martal Group profile)
3. Clutch (Unity Communications)
4. DemandSage
5. Forbes via Zoolatech
6. Outsource Accelerator
7. Yahoo Finance
8. Connext
9. Statista
10. Martal Group – Outsourced SDR Team

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FAQs: BPO Outsourcing

1

What is BPO outsourcing and how does it work?

BPO outsourcing is the practice of hiring a third-party company to handle specific business processes, such as customer service, payroll, or sales outreach. It allows companies to delegate tasks to specialized providers who perform them efficiently, often at a lower cost.

2

What companies typically use BPO services?

BPO services are used by a wide range of companies—from startups and small businesses to Fortune 500 enterprises. Industries like tech, healthcare, finance, retail, and logistics frequently outsource to streamline operations and scale efficiently.

3

How is BPO different from traditional outsourcing?

Traditional outsourcing often involves contracting full departments or manufacturing. BPO, by contrast, focuses on specific business functions—such as HR, procurement, or support—that are non-core but essential to daily operations.

4

What are the benefits of BPO outsourcing in 2025?

BPO outsourcing offers cost savings up to 70%, faster scalability, improved efficiency, and access to specialized global talent. In 2025, providers also leverage automation, AI, and real-time data to deliver better results.

5

Is BPO outsourcing cost-effective for small businesses?

Yes. Small businesses benefit from lower overhead, access to expert talent, and faster time-to-market by outsourcing tasks like sales, IT, and accounting. BPO provides flexible, affordable support without long-term hiring commitments.